About Tickethold
Who We Are
At Tickethold, we believe that every ticket is a gateway to a memorable experience. With over two decades in the industry, we are a trusted marketplace connecting fans to live concerts, sporting events, and theater shows—offering everything from exclusive front-row seats to affordable last-minute deals. Our independent platform puts fans first, providing transparent pricing, unparalleled service, and a secure, easy-to-use experience for every event.
Our mission: To make ticket buying simple, safe, and accessible for everyone—so you can focus on making memories, not worrying about your purchase.
Technology & Security
Tickethold is powered by the latest technology to keep your experience seamless and secure:
- Interactive Seat Maps to help you choose the perfect view
- AI-driven Personal Recommendations based on your interests
- Dynamic Pricing Engine for the best ticket deals in real time
- Mobile Ticketing & Digital Wallet Integration for instant access
- Encrypted, PCI-compliant Payments to protect your personal information
- Event Alerts & Custom Filters to keep you in control
Your privacy and security are our top priority—your data is never shared, and every transaction is protected from start to finish.
Our 100% Buyer Guarantee
Your purchase is backed by our industry-leading 100% Buyer Guarantee:
- Authentic, Verified Tickets—guaranteed valid for entry
- On-Time Delivery—tickets delivered before your event, or your money back
- Full Support for Cancellations—get a fast refund or 110% credit if your event is canceled and not rescheduled
- No Hidden Fees—all costs shown upfront
Every order comes with real support from our in-house team, not just automated responses.
Why Fans Choose Tickethold
- Lower Fees, Better Value: Our customers routinely save money compared to other platforms—thanks to our transparent pricing and no surprise fees.
- Vast Selection: Access over 100,000 live events worldwide, from sold-out headliners to hometown games.
- Fan-First Service: Every customer is treated like a VIP, with real people ready to help before, during, and after your event.
- Exclusive Loyalty Perks: Enjoy personalized offers, seat upgrades, and reward benefits.
- Peace of Mind: Our proven track record and professional memberships mean you can trust us to deliver—every time.
Meet the Team
Ali Benmoussa – Co-Founder & CEO
Ali is a pioneer in online ticketing, with nearly 20 years of experience and a history of industry innovation. His vision for Tickethold is rooted in transparency, reliability, and putting the fan first.
Sofia Syu – Co-Founder & COO
Sofia brings her expertise in e-commerce, user experience, and business leadership to ensure Tickethold operates seamlessly. She’s dedicated to making ticket buying effortless and enjoyable for all.
Supported by a diverse team of ticketing experts, customer service professionals, and tech innovators—all committed to delivering the best experience possible.
What Fans Are Saying
- “Best ticket buying experience I’ve ever had! Prices were transparent, delivery was instant, and support was genuinely helpful.”
– Jamie L., Los Angeles, CA -
“Tickethold went above and beyond. My event was canceled, and my refund was processed in just 48 hours. They truly care about their customers.”
– Sara K., Miami, FL -
“I needed last-minute playoff tickets and Tickethold made it easy. The mobile tickets arrived instantly and support was with me every step.”
– Daniel P., New York, NY
Ready for your next event? Discover why fans trust Tickethold. Your experience, protected and guaranteed.
Questions? Our dedicated U.S.-based support team is available by phone, email, and live chat—7 days a week.