100% Guarantee

Our 100% Money-Back Guarantee

At Tickethold.com, we’re committed to delivering a safe, secure, and hassle-free experience. We only partner with top-rated, trustworthy ticket sellers who meet our strict standards for exceptional service. Here’s what our guarantee covers:

Authenticity & Validity

Every ticket purchased through Tickethold.com is guaranteed to be genuine and valid for entry. If the venue informs you there’s an issue with your tickets, contact your seller immediately. They may ask for supporting evidence (such as an email or letter from venue personnel) to verify the problem so we can secure your refund.

Exact or Better Seating

The seats you receive will be the ones you ordered, or seats that are equal to or better in value and location. If you are unsatisfied with a seat substitution, please reach out to us immediately. We will work with you and your seller to find a satisfactory resolution.

On-Time Delivery

All tickets are shipped to the address provided at checkout, with enough time for at least one delivery attempt before your event. You are responsible for being available to receive the delivery. In rare instances of non-delivery, Tickethold.com will coordinate compensation with the ticket seller on your behalf.

Event Cancellation

If your event is permanently canceled, we’ll work with the seller to issue you a full refund for your ticket order (excluding delivery fees). For physical tickets, the seller may request that you return them before processing your refund.

Our promise is simple: if your experience falls short of these guarantees, you’re covered by our 100% money-back guarantee. Thank you for choosing Tickethold.com!