Privacy Policy
1. Introduction
Welcome to Tickethold.com (the “Site”), owned and operated by us and our affiliates (collectively, “we” or “us”). Your privacy is important to us, and we want you to feel informed and confident when using our Site. This Privacy Policy outlines the personal information we collect, how we use it, and your rights.
This policy details our practices for gathering, using, and disclosing personal information when you interact with the Site or use our services. It does not extend to companies or individuals we do not own or control, nor to any third-party advertisers featured on the Site. It applies solely to https://Tickethold.com.
By providing personal information to the Site, you consent to its collection, use, and disclosure in accordance with this Privacy Policy and our Terms & Conditions. We may update this Privacy Policy from time to time. For significant changes, we will notify you via a Site notice and/or by contacting you at your provided email address. Continued use of the Site signifies your acceptance of the updated Privacy Policy. If you disagree with the changes, please discontinue use of the Site and notify us accordingly.
2. What Information We Collect
We may collect and process several types of information about you:
Information You Provide Directly
You may share personal details with us via email, direct contact on the Site, or when requesting or purchasing tickets. While you can browse the Site without providing personal data, most features—such as buying tickets—require an account with details like your name, address, email, telephone number, and payment information.
Note: We do not directly process or store your credit/debit card numbers, expiration dates, or CVV codes. A trusted third-party payment processor handles this information, though we may keep transaction details such as card type, purchase date, and amount.
By submitting your telephone number or other contact details, you agree that we or our representatives may contact you via call, text/SMS (potentially through automated technology), or prerecorded messages. This consent is not a condition for making a purchase.
Details of Your Visits and Use of Our Site
We may also capture information about your Site visits and usage, such as your IP address, access dates and times, pages viewed, and other related data. Cookies or similar tracking technologies may be used to monitor general internet usage and deliver targeted advertising. (Refer to the “How We Use Cookies and Other Tracking Technologies” section for further details.)
3. How We Use and Disclose Your Information
Customer Service
Your personal information is used by our Site, the individual ticket seller(s) (“Ticket Seller”), and/or our third-party service providers to process your transactions and provide services. This includes managing your account, processing ticket purchases, and offering customer support. In certain cases, such as shipping tickets, the Ticket Seller may see some of your information (like your shipping address), and you may view some details about the Ticket Seller.
We also use your data to answer any queries regarding our services or your orders. Unless you opt out, we may contact you with special offers, new service updates, or revisions to this Privacy Policy.
Marketing Communications
Your personal details may be used to send you marketing communications about Tickethold.com, our affiliates, or related services. We might share your information with affiliated entities for marketing their products or services, and occasionally with non-financial organizations for direct marketing or consumer promotions. Marketing emails will include an “unsubscribe” link if you wish to opt out.
Third Parties for Order Fulfillment
To fulfill your orders—such as shipping your tickets—we may share relevant data with partner companies or third-party service providers. While they are contractually required to keep your data confidential, we recommend reviewing their individual privacy policies for specific practices.
Legal Requirement
If we receive a verified request from law enforcement, a court order, or as required by law, we may have to disclose your information (e.g., name, address, phone number, email, fraud complaints, IP address, or payment details).
Identifying Potential Fraud
We implement fraud prevention measures to detect and address suspicious transactions. If a transaction is flagged as unusual, it may be declined. We may also share relevant details with third parties (including law enforcement) to investigate or prevent fraud, and we reserve the right to report any activity we believe to be unlawful.
Third-Party Service Providers
To offer services such as payment processing, order fulfillment, customer service, auditing, or administrative support, we may disclose your information to selected third-party providers. These providers are bound by agreements to maintain data confidentiality and use your information only for the stated purposes.
Merger and Other Corporate Matters
Your personal information may be transferred in the event of a merger, restructuring, reorganization, bankruptcy, or sale of our assets. In such cases, we will notify you if your data becomes subject to a different privacy policy.
Telephone and SMS Messaging
We may use your phone number to send promotional calls or text messages. By providing your phone number, you consent to be contacted via automated or prerecorded messages. This consent is not required to use or purchase our services.
Anonymized Information
We may de-identify or aggregate your personal data so that it no longer identifies you. Once anonymized, this information may be used or disclosed for any purpose permitted by law.
We will not use your personal information in ways that differ materially from this Privacy Policy or that are not authorized by law, nor will it be used for unrelated purposes without further notice or consent where required.
4. How Long Do We Keep Your Personal Information
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws and regulations. For example, if you have an active account, we generally keep your details until you delete your account or request removal. In some cases, we may need to keep specific information to comply with legal obligations.
5. How We Use Cookies and Other Tracking Technologies
Types of Cookies and Trackers
Strictly Necessary Cookies: Essential for the Site’s operation, such as enabling secure logins and shopping cart functionality.
Analytical/Performance Cookies: Help us track visitor numbers and behavior to improve your experience.
Functionality Cookies: Recognize returning users, remember preferences, and personalize content for a smoother experience.
Targeting/Advertising Cookies: Capture your browsing behavior to serve relevant ads and content. This data may be shared with third parties to enhance advertising strategies.
Third-Party Service Providers
We partner with companies such as Google, Microsoft, Amazon, and other service providers for marketing, analytics, and advertising. These third parties may collect details about your IP address, device, and interactions with the Site to evaluate ad effectiveness and target advertising.
Note: Some browsers offer a “Do Not Track” setting; however, we do not currently respond to these signals. You can opt out of certain tracking methods as described below.
How to Manage Your Cookies
You can adjust your browser settings to block or delete cookies, though some Site features might not work properly if cookies are disabled. For information on opting out of targeted advertising, visit AboutAds Info. Flash cookies can be managed via Adobe Settings Manager.
6. Security
We implement commercially reasonable security measures—physical, electronic, and managerial—to help protect your personal information. However, no method of data transmission over the internet is completely secure, so you provide data at your own risk.
7. Users of Legal Age of Majority Only
Our Site is intended for individuals 18 years of age or older. By using the Site, you confirm that you meet this age requirement. We do not permit anyone under 13 years of age to use the Site or share personal information with us. If you suspect a minor has used the Site, please contact us immediately so that we can take appropriate action.
8. Opt-Out of Marketing Emails and/or SMS Text Messaging You
To unsubscribe from our marketing emails, click the “unsubscribe” link in the footer of any marketing message. If you wish to opt out of marketing SMS/text messages, reply with “STOP” or contact us to have your phone number removed from our messaging list.
9. Consumer Privacy Rights Under U.S. State-Specific Laws
Depending on your location, you may have rights regarding:
- Knowing what categories of personal information we collect, use, and share
- Knowing what personal information we sell or disclose to third parties
- Opting out of the sale or sharing of your personal information
- Accessing, downloading, or transferring your data
- Requesting corrections to your data
- Requesting that we delete your data
- Limiting the use of sensitive personal information (where applicable)
- Appealing any decisions regarding your privacy requests
- Obtaining a copy of your data in a portable format
- Receiving the same price or level of service even when you exercise these rights
You can submit these requests by calling +1 888-456-8499, emailing [email protected], or mailing a request to:
Tickethold.com, 75 Gerber Road East, South Windsor, CT 06074.
Alternatively, fill out our Consumer Privacy Rights Request form. Please include “Consumer Privacy Rights” in your request and provide sufficient information (such as details of a recent transaction) to help us verify your identity. We will respond as required by applicable law.
We will not discriminate against you for exercising your privacy rights. Unless permitted by law, we will not:
- Deny goods or services
- Charge different prices or rates for goods or services
- Provide a different level or quality of goods or services
- Suggest that you may receive different pricing or service levels
If additional time is required to process your request, we will keep you informed in writing.
California Shine the Light Law: If you are a California resident, you may request detailed information about how we have shared your data with third parties for direct marketing purposes by sending a written inquiry to the address provided in the “Contact Us” section.
10. Categories and Sources of Personal Information
For an overview of the types of personal data we collect and how we collect them, please refer to Sections 2 and 3 of this Privacy Policy.
11. Consumer Personal Information Request
For any personal information requests, please email [email protected].
12. Questions or Complaints About Your Data or This Privacy Policy?
We take data privacy seriously. If you have any questions, comments, or concerns after reviewing this Privacy Policy, please contact us at [email protected] or use our Consumer Privacy Rights Request Form. We will do our best to address your issues.
Our Contact Information
Tickethold.com
Attn: Legal Department
501 NE 31ST Unit: 1901
Miami, FL 33137
Last Updated: January 19, 2025